The mayor of Campos del Rio refuses to consider claims

As a reply to our claims of refunds to the town hall of Campos del Rio, we finally received a certified letter. The mayor says he will NOT take into consideration our claims and that he will inform the council about his decision in their next meeting. He also says that we can appeal, which we certainly will. The decision regards whether or not our claims will be considered and is NOT an answer to our claims or requests for clarifications. In our opinion, this is just yet another example to show how lack of proper management and faulty administration on behalf of the town hall is causing unnecessary delays and further grievances to the buyers.
We might add that the new mayor as of the May 22. elections will be Miguel Buendia, whereas this reply is signed by the current mayor, Miguel Navarro Romero.